Payment & Refund Policy

Effective 05/31/2023

Payment & Refund Policy

This Payment & Refund Policy ("Policy") governs payments for consulting services provided by Strider Consulting LLC ("Strider Consulting," "Company," "we," "our," or "us"). By engaging our services, you ("Client") agree to the terms set forth below.

Payment Terms

Payment terms will be specified in your proposal, quote, statement of work, or consulting agreement. Unless otherwise agreed in writing, the following terms apply.

Hourly Consulting Services

For work performed on a time and materials (hourly) basis:

Strider Consulting LLC will provide an initial estimate of the anticipated hours required based on the information available at the time of quoting. Estimates are provided for planning purposes only and are not guarantees.
A retainer equal to 50% of the estimated project cost is required before work begins.
Consulting time will be billed against the retainer as services are performed.
When approximately 80% of the retainer has been utilized (leaving approximately 20% remaining), Strider Consulting LLC will reassess the remaining scope of work and provide an updated estimate of the hours expected to complete the engagement.
At that time, the Client agrees to replenish the retainer by an amount equal to 25% of the updated estimated remaining project cost, unless otherwise agreed in writing.
If additional replenishments become necessary due to project duration or scope, Strider Consulting LLC will notify the Client before additional work continues.
If the retainer is exhausted before it is replenished, Strider Consulting LLC may pause work until the required payment is received.

Fixed-Price Projects

For projects performed under a fixed-price agreement:

A 25% non-refundable project deposit is required before work begins.
The remaining payment schedule will be outlined in the applicable proposal, quote, or consulting agreement.
Work will not commence until the required deposit has been received.

Changes in Scope

Fixed-price proposals are based on the information provided by the Client at the time the proposal is prepared. Any of the following may require additional charges:

Requests for additional features or services.
Modifications to previously approved deliverables.
Expansion of project objectives.
Additional meetings or consulting beyond the agreed scope.
Requests received after approval of project milestones.

Unless otherwise agreed in writing, changes outside the original scope will be documented through a change order and billed on a time and materials basis at Strider Consulting LLC's then-current hourly consulting rates.

Client Responsibilities

The Client agrees to provide timely access to information, personnel, systems, approvals, documentation, and other resources reasonably necessary for Strider Consulting LLC to perform the agreed services. If:

project requirements are materially different from those represented during the proposal process;
the project proves substantially more complex than reasonably anticipated;
the Client fails to meet agreed milestones;
required information, approvals, or deliverables are delayed or withheld; or
Client-caused delays result in additional consulting time,

Strider Consulting LLC reserves the right to charge additional consulting time on a time and materials basis at the applicable hourly rate. Where practical, we will notify the Client before incurring significant additional billable work.

Invoices

Unless otherwise specified in a written agreement:

Invoices are due within 15 calendar days of the invoice date.
Payments shall be made using the payment methods approved by Strider Consulting LLC.
The Client is responsible for any applicable taxes, duties, or governmental charges unless otherwise prohibited by law.

Late Payments

If payment is not received by the due date:

Strider Consulting LLC may suspend work until outstanding balances are paid.
Project schedules may be adjusted to reflect the delay.
Deliverables may be withheld until payment obligations have been satisfied.

The Company reserves the right to recover reasonable costs associated with collecting overdue amounts where permitted by applicable law.

Refund Policy

Because consulting services involve the reservation of professional time and the delivery of expertise, payments are generally non-refundable. Refunds will only be considered under the following limited circumstances:

Strider Consulting LLC is unable to complete the agreed scope of work;
the Client has not materially changed the project scope;
the Client has fulfilled their obligations, including providing required information, approvals, access, and other agreed contributions in a timely manner; and
project completion has not been prevented or materially delayed due to Client actions or omissions.

If all of the above conditions are satisfied, Strider Consulting LLC will issue a refund of any unused portion of the Client's retainer after:

all work performed has been invoiced,
all reimbursable expenses have been accounted for, and
any outstanding balances owed to Strider Consulting LLC have been deducted.

Deposits paid for fixed-price projects are intended to reserve project scheduling and initiate planning activities. Except where required by applicable law or where Strider Consulting LLC is unable to perform the agreed services under the conditions described above, such deposits are non-refundable.

Cancellation of Services

Either party may terminate an engagement in accordance with any applicable consulting agreement.

Upon termination:

The Client remains responsible for payment of all consulting services performed through the effective termination date.
Any approved third-party expenses incurred on behalf of the Client remain payable.
Any refundable balance will be determined in accordance with this Policy.

Payment & Refund Policy

Effective 05/31/2023

Payment & Refund Policy

This Payment & Refund Policy ("Policy") governs payments for consulting services provided by Strider Consulting LLC ("Strider Consulting," "Company," "we," "our," or "us"). By engaging our services, you ("Client") agree to the terms set forth below.

​

Payment Terms

Payment terms will be specified in your proposal, quote, statement of work, or consulting agreement. Unless otherwise agreed in writing, the following terms apply.

​

Hourly Consulting Services

For work performed on a time and materials (hourly) basis:

Strider Consulting LLC will provide an initial estimate of the anticipated hours required based on the information available at the time of quoting. Estimates are provided for planning purposes only and are not guarantees.

A retainer equal to 50% of the estimated project cost is required before work begins.

Consulting time will be billed against the retainer as services are performed.

When approximately 80% of the retainer has been utilized (leaving approximately 20% remaining), Strider Consulting LLC will reassess the remaining scope of work and provide an updated estimate of the hours expected to complete the engagement.

At that time, the Client agrees to replenish the retainer by an amount equal to 25% of the updated estimated remaining project cost, unless otherwise agreed in writing.

If additional replenishments become necessary due to project duration or scope, Strider Consulting LLC will notify the Client before additional work continues.

If the retainer is exhausted before it is replenished, Strider Consulting LLC may pause work until the required payment is received.

Fixed-Price Projects

For projects performed under a fixed-price agreement:

A 25% non-refundable project deposit is required before work begins.

The remaining payment schedule will be outlined in the applicable proposal, quote, or consulting agreement.

Work will not commence until the required deposit has been received.

Changes in Scope

Fixed-price proposals are based on the information provided by the Client at the time the proposal is prepared. Any of the following may require additional charges:

Requests for additional features or services.

Modifications to previously approved deliverables.

Expansion of project objectives.

Additional meetings or consulting beyond the agreed scope.

Requests received after approval of project milestones.

Unless otherwise agreed in writing, changes outside the original scope will be documented through a change order and billed on a time and materials basis at Strider Consulting LLC's then-current hourly consulting rates.

Client Responsibilities

The Client agrees to provide timely access to information, personnel, systems, approvals, documentation, and other resources reasonably necessary for Strider Consulting LLC to perform the agreed services. If:

project requirements are materially different from those represented during the proposal process;

the project proves substantially more complex than reasonably anticipated;

the Client fails to meet agreed milestones;

required information, approvals, or deliverables are delayed or withheld; or

Client-caused delays result in additional consulting time,

Strider Consulting LLC reserves the right to charge additional consulting time on a time and materials basis at the applicable hourly rate. Where practical, we will notify the Client before incurring significant additional billable work.

Invoices

Unless otherwise specified in a written agreement:

Invoices are due within 15 calendar days of the invoice date.

Payments shall be made using the payment methods approved by Strider Consulting LLC.

The Client is responsible for any applicable taxes, duties, or governmental charges unless otherwise prohibited by law.

Late Payments

If payment is not received by the due date:

Strider Consulting LLC may suspend work until outstanding balances are paid.

Project schedules may be adjusted to reflect the delay.

Deliverables may be withheld until payment obligations have been satisfied.

The Company reserves the right to recover reasonable costs associated with collecting overdue amounts where permitted by applicable law.

Refund Policy

Because consulting services involve the reservation of professional time and the delivery of expertise, payments are generally non-refundable. Refunds will only be considered under the following limited circumstances:

Strider Consulting LLC is unable to complete the agreed scope of work;

the Client has not materially changed the project scope;

the Client has fulfilled their obligations, including providing required information, approvals, access, and other agreed contributions in a timely manner; and

project completion has not been prevented or materially delayed due to Client actions or omissions.

If all of the above conditions are satisfied, Strider Consulting LLC will issue a refund of any unused portion of the Client's retainer after:

all work performed has been invoiced,

all reimbursable expenses have been accounted for, and

any outstanding balances owed to Strider Consulting LLC have been deducted.

​

Cancellation of Services

Either party may terminate an engagement in accordance with any applicable consulting agreement.

​

Upon termination:

The Client remains responsible for payment of all consulting services performed through the effective termination date.

Any approved third-party expenses incurred on behalf of the Client remain payable.

Any refundable balance will be determined in accordance with this Policy.

Payment Processing

Payments made through the Website are processed by secure third-party payment providers.

Strider Consulting LLC does not store complete credit card or banking information.

Questions

Questions regarding billing, invoices, payments, or refunds may be directed to +1 (404) 981-3472

or info@striderconsultingllc.com.